Mergi la conţinutul principal

Conflict Management, Colorful Cultures

1 Zi

Conflicts and difficult moments may occur between people and groups having different needs, ideas, believes or objectives. Conflict are inevitable within a team;

Even so the final result is not predictable. Differences may transform or became personal and destructive, determine unproductive results. Sometime differences can have a solution or stimulate the competition influencing a high level of quality.

Learning different but appropriate methods to manage conflicts is high performance.

What you will get:

  • Understand reasons for conflicts in the workplace.
  • Describe how to change your perspective of conflict.
  • Identify the three most common workplace conflict situations.
  • Identify different ways people deal with conflict.
  • Describe the ‘Everybody Wins’ approach in a conflict situation

Didactical Concept:

  • This seminar will be organized as an workshop where participants will practice the learned skills, work on case studies, identify patterns and turn conflict into collaboration.


  • Defining Conflict
  • Conflict shades
  • Behaviors in Conflict situations
  • Tools for Preventing Conflicts
  • Tools for turning Conflict into Collaboration
  • Strategies for Conflict mediations
Cerere curs inhouse